Chatfuel
Chatfuel is a Facebook Messenger chatbot for marketing, sales, and support. It has a collection of bot templates that can be used in creating a chatbot on Messenger without any coding skills. It offers a handover process to a human when the chatbot cannot answer a question.
Engati
Engati offers both a chatbot and live chat. It has the ability to stop a bot response so a human can take over the conversation. It works on social platforms and websites and offers multilingual support. It is a no-programming chatbot. Engati supports over 50 languages.
Drift
Drift’s chatbot qualifies website visitors without using forms, identifies the right sales representative and schedules a meeting on the sales person’s calendar. The bot conversations are automatically saved and the transcripts are passed to the sales people for followup. They offer AI chatbots for customer interactions.
Botsify
Botsify is a customer support chatbot. It also has lead generation forms which collect information inside a chatbot conversation on a website, Facebook Messenger, WhatsApp, SMS, or Telegram. If the chatbot cannot answer a user’s question, a human can take over quickly.
ManyChat
ManyChat is a Messenger bot for marketing, sales, and support. It has a visual drag and drop builder to set up the chatbot without programming, and it integrates a live chat feature to notify an agent that a subscriber needs personal attention.
Dexter
Dexter allows you towrite the chatbot dialogue in a text editor so you can edit and test right away. There are templates where rich media can be inserted, and it connects with many API’s. Dexter is targeted at agencies and enterprises.
LivePerson
LivePerson is a solution for marketing, sales, and customer care applications in specific industries. They have ready-to-go bot templates and pre-configured intents and dialogues for each industry use case that integrate into back-office systems.
BotCore
BotCore is fully deployable on both on-premise and cloud environments, and it integrates with enterprise apps and legacy systems. There are a number of conversation channels across voice, text, and custom channels. Multi-channel support is handled by Microsoft Bot Framework.
AI Assist by Conversica
AI Assist is a virtual sales assistant for prospecting, lead generation, and nurturing for the finance industry. The assistant engages the leads through email and gathers new or updated phone numbers and passes the information to a sales rep for follow-up.
AIVO
Agentbot creates omnichannel experiences on any voice or text channel. It has middleware that interacts with each application such as Zendesk, Salesforce, and Zapier. It uses natural language processing to learn from each conversation.
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text. It has automatic speech recognition that converts speech to text, and natural language understanding to recognize the intent of the text.
Autochat
Autochat helps eCommerce businesses engage with their customers through the purchase experience. It has platform integrations with Woo Commerce, Magento, Shopify, and Big Commerce.
Avaamo
Avaamo offers an AI help desk agent with the ability for multi-turn conversations. There are 150+ prebuilt and custom integrations for healthcare, insurance, financial services, retail, and telecommunications industries.
Dialogflow
Dialogflow incorporates Google’s machine learning expertise and products such as Google Cloud Speech-to-Text and is optimized for Google Assistant. This bot supports over 20 languages.
Clustaar
Clustaar has a visual drag and drop builder and allows you to import a plug-and-play template that helps train the bot. The bot starts the conversation and a live chat representative can take over at any time during the conversation.
FlowXO
FlowXO is a chatbot for lead generation that can switch to live chat when needed. It features the option to accept payments in the middle of a conversation and directs the user to a secure payment portal to complete the transaction.
Botanic Technologies
Botanic offers a full suite of conversational systems for enterprises that speak, see, hear and converse multi-modally. They also offer proprietary conversational interfaces for clients to create their own bot.
Digital Genius
Digital Genius is a customer service automation platform that uses predictive technology to suggest the best answer to the agent. If the prediction has a high confidence level, the answer is automated.
Helpshift
Helpshift is an in-channel customer service bot for the enterprise. Bots are available in 11 languages. You can build your own bot or customize a pre-built bot without a developer.
IBM Watson
IBM Watson AI Assistant integrates diverse conversation technology into an application. The Assistant can be used for a variety of channels including mobile devices, messaging platforms, and robots.
Intercom
Intercom is a sales, marketing, and support chatbot that integrates with eCommerce and social platforms and has a live chat option. Conversations from social channels can be integrated into a CRM.
BotsCrew
BotsCrew offers chatbots for hospitality, legal, customer service, finance, eCommerce, entertainment, and concierge service industries. All chatbots are for website, messaging, SMS, and voice assistant like Alexa or Google Home.
ItsAlive
ItsAlive is a chatbot solution for Facebook Messenger that has a drag and drop conditions and a folder-based system to organize decision trees.
kore.ai
Kore is an enterprise-grade end-to-end conversational chatbot platform that satisfies the complex use case requirements for the enterprise. It can be deployed on-site, in the cloud, or using a hybrid model. It is an omnichannel platform.
Landbot
Landbot is a service that transforms websites and landing pages into a conversational experience.
Mobile Monkey
Mobile Monkey is a Facebook Messenger and Instagram marketing bot builder with a live chat option. It has options for agencies, marketers, and SMBs and creators.
Netomi
Netomi is an AI chatbot for customer service that can respond to emails from the chatbot. It also has in-app, web chat, voice, SMS, and social integrations and allows a human to take over the chat conversation.
NextIT
NextIT is an enterprise-grade integrated AI solution with intelligent virtual assistants for customer engagement and workforce support for the enterprise.
Octane AI
Octane AI is a Facebook Messenger bot that integrates with eCommerce platforms to directly connect with shoppers, track their behavior and report revenue.
Pandorabots
Pandorabots are conversational agents for eCommerce, customer service, voice, B2C, marketing, and entertainment industries. They offer DIY chatbots to fully turnkey chatbot development solutions.
Pypestream
Pypestream is a conversational AI solution built for customer service automation. It has encrypted B2C exchanges that allow customers to process payments, submit claims, and schedule appointments.
Quriobot
Quriobot is a build your own bot program with templates and a drag-and-drop designer. It features a conversation designer that works on most social platforms as well as websites and landing pages.
Kustomer
Kustomer is an enterprise bot platform for customer service in the insurance, travel & hospitality, and consumer electronics industries. It integrates with major CRM’s, social networks, and websites.
Sales Machine
Salesmachine is a Slack bot and customer support tool that alerts you when customers need attention. Track customer health and get a notification if anything changes.
Selekt
Selekt offers sales and marketing chatbots to automate business processes in real estate, eCommerce, hospitality, airlines, TV broadcasting, and HR.
Semantic Machines
Semantic Machines is a conversational AI interface for Siri, Google, and Cortana for eCommerce and business.
Smooch
Smooch manages your messaging channels through a single unified API. It has a bot to human handoff that transfers the conversation history and context to an agent.
Snatchbot
Snatchbot is an AI-powered chatbot that works on mobile devices, web apps, and popular chat services. You can build an automated bot or a human hybrid chatbot without any coding skills.
Twyla
Twyla is a professional conversation design software for AI chatbot training. It automates chat and voice and is a CMS for chatbots that updates the content using workflow features.
Web Spiders
Web Spiders offers an enterprise event chatbot and a lead engagement sales chatbot for customer service and HR for web, social and mobile devices.
Wit.ai
Wit.ai allows you to create voice and text-based bots that humans can chat with on their preferred messaging platform.
Wizeline
Wizeline has chatbots for customer support, marketing, events, and conferences, along with voice bots for Alexa and Google. It has Google maps and Yelp integration.
To learn more about chatbots, check out The Complete Guide to Chatbots. If you have a chatbot platform that you recommend, contact us and we will add it to the list. Ometrics offers chatbot consulting and development services, and you can find more information here.
Our Latest Posts:
11 Best Chatbots For Shopify: Best Shopify Chatbot
Building a Chatbot For Shopify: 10 Benefits
6 Ways to Gather Feedback with AI Chatbots
9 Benefits of Conversational Sales in E-commerce
- Author
- Recent Posts
Follow Me
Greg Ahern
Greg Ahern Founder and CEO of Ometrics® and Ochatbot® is a fanatic about artificial intelligence, machine learning, AI chatbots, conversational ecommerce, lead generation and conversion rate optimization. Greg has been a successful Internet entrepreneur since 1994. He speaks at conferences and webinars and has built a number of internet businesses. You can follow Greg on Twitter @gregahern, Linkedin, and join his CRO Hacks Groups on Slack. https://www.ometrics.com/cro-growth-hacks/
Follow Me
Latest posts by Greg Ahern (see all)
- The Role of Chatbots in Enhancing Customer Experience: A Deep Dive - March 14, 2024
- Tackling Low Conversion Rates: A/B Testing Strategies Fueled by AI-Based Insights - March 14, 2024
- Why Support Bots Can’t Keep Up: The Case for E-commerce Specific Chatbots - February 28, 2024